At Wall of Plants, we believe you should be able to rely on us to deliver your plant healthy and alive — that’s why we offer our Arrive Alive Guarantee for customers who follow our shipping guidelines. If your plant arrives damaged or dead within the projected delivery window, simply send us a photo or video within 24 hours of delivery.  If a shipping delay or damage occurs in transit, the carrier is responsible. We’ll help you file a claim, and approved claims are eligible for a replacement or, if unavailable, a refund.